Coastal Metabolic Terms of Use

Terms of Use Acceptance

By clicking “I Agree” or otherwise using the Website, you confirm that you have read, understand, and agree to be bound by these Terms of Use “Agreement.” If you do not agree, do not create a Customer or Brand Partner account and do not access or use the Website.

If you accept these Terms on behalf of another person or entity, you represent that you have authority to bind them to this Agreement.

Emergency Notice / Medical Disclaimer

If you are experiencing a medical emergency, seek in-person emergency care immediately or dial 911. The Website is not appropriate for every medical condition or concern. This Agreement may be updated as described below. Always consult your primary care provider before beginning any new treatment.

Introduction

This website, and any mobile application, platform, portal, or system connected with it, including all information stored within it and any products or services made available through it, are owned and operated by Coastal Metabolic the “Company,” “we,” “us,” or “our.”

The Website provides information, education, administrative support, coaching, and access to certain services and products to users “you” or “Customer.” Certain features may be subject to additional guidelines, terms, or rules that will be posted in connection with those features, and those additional terms are incorporated into these Terms of Use by reference.

Customer Account

You are not required to register to browse portions of the Website. However, some services are available only to users who create an account or are granted access credentials “Customer Accounts” with usernames and passwords.

You represent and warrant that all registration information you provide is accurate and complete, and that you will keep that information current, including your email address. Coastal Metabolic may suspend or terminate your Customer Account as permitted by these Terms of Use.

Account Security

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. You agree to notify Coastal Metabolic immediately of any unauthorized use or suspected unauthorized use of your Customer Account or any other security breach by emailing [email protected].

You are responsible for logging out when you are not actively using your account, securing your computer, phone, and devices against unauthorized physical access, and protecting your username and password. You may not use another person’s account at any time. Coastal Metabolic is not responsible for any loss or damage arising from your failure to follow these security obligations.

Electronic Communication Consent

When you visit the Website and/or contact us by text message or email, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by text message, email, or by posting notices on the Website or within your customer portal or back office.

You agree that agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You also agree that electronic notices are considered given and received on the date we transmit or post them.

SMS/Text Messaging

By providing your mobile number, you agree that you may be contacted by or on behalf of Coastal Metabolic at the mobile number you provided. Message and data rates may apply. Message frequency varies. To stop receiving text messages, reply STOP. We may confirm your opt-out by text message.

If you subscribe to multiple categories of messages, we may unsubscribe you from the category that most recently sent a message, or we may ask you to specify which messages you want to stop. If you withdraw consent to receive texts, certain Website or Platform functions may no longer be available, and you may miss important service reminders or updates.

Recording Consent

Coastal Metabolic and/or participating providers may record audio or video of all or part of your interactions “Recordings.” Recordings may be used for quality assurance, training, service delivery, and improvement of the Website or Platform. We will treat Recordings as confidential and will not publicly share them unless legally required. By using the Website or Platform, you consent to such Recordings as described here and in the Privacy Policy.

Underage Use

The Website is intended for individuals 18 years of age or older. Individuals under 18 are prohibited from using any part of the Website or entering into this Agreement. If you are a parent or guardian and believe a minor has used the Website without your consent, contact [email protected].

Revisions to Terms of Use

Coastal Metabolic may update these Terms of Use at any time by posting an updated version on the Website. Changes become effective upon posting. Your continued use of the Website after changes are posted constitutes acceptance of the updated terms. If you do not agree, do not use the Website or any services offered through it.

Your Relationship With Us & Third Parties

We may make available products and services offered by Coastal Metabolic and/or by third-party medical providers, pharmacies, or other vendors through the Website.

We do not control or interfere with the practice of medicine by Providers. Each Provider is solely responsible for directing the medical care and treatment they provide to you. You acknowledge that Coastal Metabolic is not a healthcare provider and that use of the Website does not create a doctor-patient relationship between you and Coastal Metabolic.

Subscriptions, Prescriptions, and Services

Certain services may be offered on an automatically renewing subscription basis. By purchasing a subscription, you authorize Coastal Metabolic to charge your selected payment method at the intervals disclosed during checkout.

Your subscription continues until canceled. If you do not cancel at least 72 hours before your renewal date, your subscription will renew automatically.

Coastal Metabolic does not guarantee that any prescription will be issued. All treatment decisions, prescriptions, and medication approvals are made independently by licensed medical providers based on medical judgment and applicable law.

Cancellation

You may cancel your subscription by emailing [email protected] at least 72 hours prior to renewal.

Administrative Cancellation Fee / Refund Limits

If you cancel after payment is processed but before a prescription is transmitted or pharmacy fulfillment begins, a $99 administrative cancellation fee may apply.

Once medication has been processed, fulfilled, or shipped, no refunds are available.

Prescription medications and compounded pharmaceutical products cannot be returned, reused, or resold once dispensed by a pharmacy.

Payment Default Policy

Timely payment is required. Delinquent accounts may incur late fees and may be sent to collections if unpaid.

By purchasing services, subscriptions, or products through the Website, you agree to pay all applicable fees and authorize Coastal Metabolic and/or its payment processors to charge your selected payment method.

Consent to Use Telehealth Services

Telehealth involves remote healthcare services using electronic communications. It is not a substitute for in-person care in all cases.

By using the Website or related services, you understand that independent licensed providers may evaluate your information remotely and determine whether treatment is appropriate.

You understand that there are potential risks associated with telehealth, including technology failures, delays, incomplete information, or the inability to perform a physical examination.

Duty to Provide Connectivity and Accurate Information

You are responsible for providing your own device, internet connection, and accurate information.

You agree to provide complete, truthful, and current health information. Failure to provide accurate information may affect provider review, treatment decisions, prescription eligibility, and overall safety.

No Emergency Services

The Website and related services are not intended for emergencies or urgent medical issues. If you are experiencing a medical emergency, call 911 or seek immediate in-person emergency care.

Jurisdiction California

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Arbitration AAA

All disputes will be resolved through binding arbitration administered by the American Arbitration Association “AAA,” unless otherwise prohibited by law.

No class actions or jury trials are permitted. You and Coastal Metabolic agree to resolve disputes only on an individual basis.

Contacting Us

If you have questions about this Agreement, contact:

Coastal Metabolic
Email: [email protected]